Incident Commander / Key Responder Level 1

RED Block 5:
Stakeholder Briefings and Capstone Exercise

Slides: Level 1 RED, Block 5

Points to Ponder

  • Know your audience.
  • The effectiveness of communications lies with the listener.
  • Be brief, be brilliant, be done.

Key Learnings

  • Communications during incidents vary by stage of the incident.
  • Incident Management can scale to the size of the incident by using Unified Command/ Joint Information Center and Tier One.
  • What are your recommendations for improvement in the areas of Training, Program and Culture?

 

GROUP EXERCISE RESOURCE
IMS Briefing Exercise
LNO-briefing-example

IMS Briefing Example

IMS Briefing Exercise

GROUP EXERCISE RESOURCE
Capstone Exercise
cap-thumb
Capstone: Standard

Capstone: Option H

GROUP EXERCISE RESOURCE
Incident Management IT Operations Maturity Model

(click to enlarge)

EVALUATOR
Group Exercise Scoresheet
scoresheet-thumb

Scoresheet

Sample form

Sample emailed report

Final Steps:
Feedback & Certificate

Level 1 Feedback Form – Standard

Level 1 Feedback Form – Option H

OPTIONAL
Incident Management for IT Operations: Lessons Learned from Firefighters

 

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