Incident Commander / Key Responder: Level 1
Sprint 4, Exercise 1: Stage Appropriate Briefings
Click on Exercise Details (below) for instructions. Each person will create their own CAN Report or IMS Briefing.
Tools for this exercise:
Mission Objective: Each group to develop (3) LNO briefings based on instructor directions using the following two formats:
CAN report:
- Conditions
- Actions
- Needs
IMS briefing format:
- Introduction
- Main points (typically 2-3)
- Summary/conclusion
Breakout Room details: Assigned Roles: GL, LNO(s), Scribe
GL: Drive discussion and assign LNO tasks.
LNO(s): Provide assigned briefing at the conclusion of the exercise (deliverables listed below).
Exercise Parameters:
- GL assigns 3 team members to LNO roles
- GL guides group discussion to uncover details regarding a past incident that each participant is familiar with. Team members to identify key events of each phase of the incident needed for a LNO briefing based on business impact.
- LNO 1 – First 20 minutes of incident. Verbal CAN to Executive.
- LNO 2 – Middle part of incident. Written LNO Briefing to internal teams
- LNO 3 – Resolution of incident. Verbal LNO Briefing or CAN to customers
- LNO 1 – First 20 minutes of incident. Verbal CAN to Executive.
- Each LNO will formulate a LNO briefing based on the nature of the message to be delivered.
- Each LNO will deliver the message verbally to the breakout group as a practice session for the final brief out to the main session at the conclusion of the breakout room.
Minimum Exercise Deliverables:
- Each LNO to deliver the briefing back to the entire group in the main session at the conclusion of the exercise.
- At the conclusion of each briefing, the lead instructor will open the floor to general questions/comments from all participants.
- Lead instructor will offer comments and feedback to each LNO.