Incident Commander Level 1
Block 2: 80-Word CAN Report Exercise
Click on Exercise Details (below) for instructions. Instructions can be toggled on & off using the up/down arrow. When submitted, a copy of your responses will be automatically sent to the email address entered in the form.
Conditions: At 0900 CET customer reported loss of a monetary discount from their mobile account.
Actions: Business consultant to confirm if related to customer bill cycle renewal. Engineer to investigate if any patches applied in last 48 hours. Developer to Review logs from last 24 hours for errors.
Needs: Configuration team to confirm if price plans have not changed in the customer environment in past 24 hours. The business support team to confirm if any more customers are currently impacted.