Incident Commander Level 1

Block 2: 80-Word CAN Report Exercise

Click on Exercise Details (below) for instructions. Instructions can be toggled on & off using the up/down arrow. When submitted, a copy of your responses will be automatically sent to the email address entered in the form.


Mission Objective: Produce a written CAN report at exactly 80 words (does not include spaces or punctuation of the words Conditions – Actions – Needs). Exercise Parameters: Each participant writes an 80-word CAN report. Topic of the report is open – there are no rules! Report will be delivered in the main session at the beginning of Block 3. The following is an example of a well written 80-word CAN report:

Conditions: At 0900 CET customer reported loss of a monetary discount from their mobile account.

Actions: Business consultant to confirm if related to customer bill cycle renewal. Engineer to investigate if any patches applied in last 48 hours. Developer to Review logs from last 24 hours for errors.

Needs: Configuration team to confirm if price plans have not changed in the customer environment in past 24 hours. The business support team to confirm if any more customers are currently impacted.

For editing purposes, this field allows unlimited words. However, before clicking "Submit", your final report should total no more than 80 words. For the purposes of this exercise, word count includes ALL words and numbers in your report EXCEPT the "Conditions", "Actions" and "Needs" section titles.