Incident Management Training for IT Operations

IMS Awareness (v2.2)

In this course, participants will gain a basic understanding of the Incident Management System (IMS) as a best practice for IT Ops, including:

  • Introduction to IMS as adapted from fire department operations
  • Introduction to shifting perspective from normal operations to incident response 
  • Overview of Incident Commander and Liaison Officer (LNO)
  • Role of Incident Commander
  • Role of Subject Matter Experts (SME)
  • Description of the elements of a CAN report
  • Overview of incident communications

This course is introductory level, and assumes no previous understanding of IMS.

Course Information

Estimated Time: 2.5 hours

Course Instructor

Rob Schnepp Partner


7 days of access

Single viewer, unlimited access for 7 days starting the date of purchase.