Incident Management Training for IT Operations

Planning Exercise: Cross Country

Breakout Room

Incident Commander (IC)

  • Appoint key positions.
  • Drive the discussion and delegate tasks

Liaison Officer (LNO)

  • Keep your own notes.
  • Provide a briefing on the deliverables at the conclusion of the exercise.

Scribe

  • Capture details and key events.
  • Screen share your document throughout the exercise.

SMEs

  • Confirm tasks received & report back.
  • Make up any missing details. You do NOT need to access real life data sources.
  • Support the incident resolution effort.

Scenario

OBJECTIVE:  Plan a cross country trip from the Empire State Building in New York City to Franklin BBQ restaurant at 900 E 11th Street in Austin, Texas. You may go no more than 600 miles a day, and you must take at least six days to complete the trip.

SCENARIO: 4 riders: 1 rider is vegan, and 1 rider requires a gluten free diet. All other riders have no dietary restrictions.

Transportation:

  • Class C RV with 1 full bathroom (shower, sink and toilet).
  • Sleeps 4 with 2 beds, which are located in the rear of the RV and over the driver’s area. The riders are coupled so the sleeping arrangements are 2 persons per bed.
  • The RV has a 50 gallon fuel tank and averages 10 miles per gallon with a gasoline powered engine. The vehicle is in excellent operating condition with no mechanical defects or issues.
  • The vehicle is outfitted with a refrigerator (6 cubic feet of storage), gas stove and microwave. There is a generator and full propane tank on board.
  • Fresh water tank has a 50-gallon capacity, and you are allowed 1 fill up during the trip.
  • You will need to empty the waste storage tank (from toilet, shower and sink) 1 time during the trip.

Sightseeing:  You must choose 4 tourist attractions to stop at along your chosen route. The stops can be for museums, national parks, points of historical importance – the choice is yours!

MINIMUM DELIVERABLES:

  • Detailed route, including your rationale.
  • Estimated time for the trip including the 4 required tourist stops.
  • Estimated number of fuel stops and projected fuel cost.
  • Note any tolls required. If a route is chosen to avoid tolls, this should be noted.
  • Estimated food cost for all riders, based on 3 meals per day per person. 
  • Note any restaurants along the way that accommodate dietary restrictions.
  • Total cost for entry to the tourist attractions.
  • Location and cost of waste storage tank dump and water tank fill.
  • List and cost of campgrounds or RV parks for each night.
  • Estimated total cost for the trip.