After you click Submit, you will be taken to the payment page to select which session you would like to attend.
Classes are limited to 25 participants.
Incident Management Training for IT Operations, Level 1, is designed to give IT professionals the knowledge and skills to resolve critical IT incidents and restore systems to uptime quickly. Most of the coursework will be interactive online sessions with fellow students, facilitated by a live instructor. You will be using incident simulations and practicing skills that are highly applicable to incident management in the IT setting. Fellow students may be from your company or from a variety of companies and institutions around the world. Participants will need a webcam and a microphone, along with a reliable internet connection. In order to optimize training for all participants, we ask that each participant login from a location that has minimal background noise and is suitable for listening and actively participating in course exercises and conversations.
Please tell us a little about yourself. Providing some basic background information before the course starts will help us ensure you are grouped with others in your time zone, and have all the information you need prior to starting the course.