Incident Management Training for IT Operations

Exercise: IR in 10 Easy Steps

Instructions

This is a prioritization and forward momentum exercise. 

Don’t rush! The goal is to move through the discussion just like you would during an incident.

Roles & Responsibilities

All team members participate. Key roles assigned: IC, LNO, Scribe

IC leads the group in a) reorganizing the 10 steps of IR into correct sequence, and b) assigning a 1-5 rating reflecting the company’s efficiency at each step, with 1 being not efficient and 5 being very efficient.

Scribe captures key discussion points and submits the form prior to leaving the breakout session. 

LNO will brief the Lead Instructor in the main room when we return from the breakout session (30 seconds max).

What is the correct order of these Incident Response steps?

Efficiency Rating: 3
Efficiency Rating: 3
Efficiency Rating: 3
Efficiency Rating: 3
Efficiency Rating: 3
Efficiency Rating: 3
Efficiency Rating: 3
Efficiency Rating: 3
Efficiency Rating: 3
Efficiency Rating: 3