Incident Commander / Key Responder: Level 1 Introductory IT Operations Questionnaire Thank you for serving as the Agency Representative (A-Rep) for your organization! Your answers to these questions will help us identify issues that may be preventing your organization from performing at its best during critical IT incidents. Please enable JavaScript in your browser to complete this form.Date *Company Name: *Name of A-Rep: *Job Title *A-Rep Email *EmailConfirm Email1. Based on the Operational Maturity Model shown below, what phase best describes the current incident response program? *1 - Initial2 - Managed3 - Defined4 - Data Driven5 - Optimized 2. Describe three challenges encountered during high severity incidents. Use one box per idea. a. * b. * c. * 3a. Does the organization recognize and utilize specific roles and responsibilities for incident command, incident documentation, and incident communications to internal and external stakeholders? *Always, or almost alwaysSometimesRarely or never3b. Please explain: *4. By what method are teams, business units, executives, and technical experts dispatched/notified of an incident (i.e. xMatters, Pager duty, SMS, phone, etc.) *5a. Do Subject Matter Experts (SMEs) and other responders have incident response Service Level Agreements (SLAs)? *Yes, we have SLAs and they are adhered to.Yes, we have SLAs but they are seldom adhered to.No, we don't have any formal SLAs for incident responders.Other (please explain):5b. If other, please explain:6. What challenges exist in terms of integrating SMEs into an incident response? *7. What role do senior Executives play during an incident response? *8. How do teams communicate during an incident? *Video conference (Zoom, MS Teams, other)Audio conference (Webex, Ring Central, other)Text based (Slack, Jira, other)Other (please describe)8b: Other Submit