Company Name: * Name of A-Rep: * Job Title * 1. Based on the Operational Maturity Model shown below, what phase best describes the current incident response program? * 2. Describe three challenges encountered during high severity incidents.
Use one box per idea.
3a. Does the organization recognize and utilize specific roles and responsibilities for incident command, incident documentation, and incident communications to internal and external stakeholders? * 3b. Please explain: * 4. By what method are teams, business units, executives, and technical experts dispatched/notified of an incident (i.e. xMatters, Pager duty, SMS, phone, etc.) * 5a. Do Subject Matter Experts (SMEs) and other responders have incident response Service Level Agreements (SLAs)? * 5b. If other, please explain: 6. What challenges exist in terms of integrating SMEs into an incident response? * 7. What role do senior Executives play during an incident response? * 8. How do teams communicate during an incident? * 8b: Other