Company Name: * Name of A-Rep: * Job Title * 1. Based on the Operational Maturity Model shown below, what phase best describes the current incident response program? * 2. Describe three challenges encountered during high severity incidents.
Use one box per idea.
3a. Does the organization recognize and utilize specific roles and responsibilities for incident command, incident documentation, and incident communications to internal and external stakeholders? * 3b. Please explain: * 4. By what method are teams, business units, executives, and technical experts dispatched/notified of an incident (i.e. email, Everbridge, (x)Matters, PagerDuty, SMS, phone, etc.)? * 5. Do Subject Matter Experts (SMEs) and other responders have Service Level Agreements (SLAs) for responding to incidents? * 5b. If other, please explain: 6. What challenges exist in terms of integrating SMEs into an incident response? * 7. What role do senior Executives play during an incident response? * 8. What communication channel/platform is used by Incident Commanders and SMEs during an incident? * 8b: Other 9. Is there any additional information that would help us better understand the incident response challenges at your organization, and/or any specific topics you feel are important for us to cover during the course? *