CAN Report Examples
CAN REPORT EXAMPLE #1
Conditions:
At 09:53 PST, after returning a server host to the pool, all of the hosts became unresponsive resulting in a loss of access to email and websites.
Actions:
1. Server team accessing the server hosts directly to look for possible causes.
2. Server team spinning up user directory server in the cloud to restore access to email.
Needs:
1. Submit an urgent ticket with VMware for their assistance
2. Retrieve logs from servers, ready to submit to VMware when they respond
CAN REPORT EXAMPLE #2
Condition:
At 17:00 Hour, 20 applications are reporting that users located in the western part of the United States are unable to login. 2500 users are impacted.
Actions:
SREs have determined that a recent code deploy broke the authentication instance used by these users and rollback has been initiated and will be completed in 10 mins.
Needs:
We are waiting for rollback to completed and these impacted instances to rebooted. Next CAN report will be in 17:40 Hours.