Incident Management Training for IT Operations

Level 1: Sprint 3, Track C

Exercise: Technology Simulation


A scenario will be provided to the Incident Commanders.
This is a simulation. You do NOT need to refer to real life logs or other data sources.

DELIVERABLES: Depending on the exercise, your instructor may ask you to prepare the deliverables outlined here:

  • Identify SEV or P level for the incident.
  • Create a list of SMEs, vendors, executives, etc. that would be dispatched to the incident.
  • Draw an org chart depicting all the incident responders identified above.
  • Draft an overall Mission Objective for the response.
  • Draft a CAN report for the primary resolution plan A and Plan B.
  • Identify any unique aspects or challenges of the response that may pose a challenge to the resolution effort.
  • List the cadence and potential audiences for any briefings that need to occur outside the resolution effort.

Breakout Room

Incident Commander (IC)

  • Appoint key positions.
  • Brief the group on the scenario (CAN).
  • Delegate and set time contracts.
  • Drive the group toward resolution.
  • Deliver an additional CAN report part way through the session. 

Liaison Officer (LNO)

  • Keep your own notes so you can deliver briefings when asked.
  • Return to the main room when summoned to provide a CAN report to Unified Command.
  • Review Scribe notes or request an update from IC to stay apprised of what happened while you were off the bridge.


  • Capture details and key events, documenting the incident.
  • Screen share your document throughout the exercise.


  • Confirm tasks received
  • Report back to the IC on the tasks you are assigned.
  • Make up any missing details. You do NOT need to access real life data sources.
  • Support the incident resolution effort.

Main Room


Use the format of your choice to deliver a briefing, outlining your group’s progress toward resolution.


Use the IMS briefing format to deliver a briefing about the middle or end of this incident.


Screen share your Scribe notes for discussion purposes. Be prepared to submit your document upon request.

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