Incident Management Training for IT Operations

Level 1

Capstone Exercise (Standard)

Please keep this Capstone Exercise form open and available during the group exercise unless otherwise directed by the instructor or group leader.

The person responsible for Tactical Documentation will use the form to record the group’s information. When submitted, it will automatically be sent to the email address entered on the form.


Now that you have almost completed your training, what recommendations would you provide to your organization in the areas of 1) training, 2) program (policy/procedure) and 3) culture?