Incident Management Training for IT Operations

Level 1

Command Staff Exercise (Standard)


MISSION OBJECTIVE: Develop recommendations related to training, program & culture


  1. Select individuals to perform Leadership, Tactical Documentation, and Communications functions.
  2. Leader directs discussion of improvements to existing management process in the areas of training, program and culture.


  • Exercise form (below) must be submitted for entire group by person performing tactical documentation
  • Communications position briefs the Main Room with three recommendations

The person responsible for Tactical Documentation should share their screen, making this form viewable during the group exercise. They will record the group’s information and submit it before leaving the breakout room. It will automatically be sent to the email addresses entered on the form.

Now that you have almost completed the course, what recommendations would the group provide to your organization in the following areas?