Skip to content

Blackrock 3 Partners

Online Training

Home
Academy Resources
Incident Management for IT
Register
My Courses
Podcast
Blog

Home
Academy Resources
Incident Management for IT
Register
My Courses
Podcast
Blog

Incident Management Training for IT Operations

Level 1

Course Evaluation

Thank you for participating! We take your feedback seriously. And, we appreciate the time and energy you have put into completing this course. Upon submission, you will have opportunity to request a certificate of completion. Participants with at least 75% attendance are eligible to receive the certificate.

This is not a group exercise. Each person should complete their own evaluation form.

1a. Please rate your overall experience with this training course, on a scale of 1-5. *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

1b. Please explain. *

2. Please rate your experience with each Sprint that you attended.

Did you attend Sprint 1? *

Yes
No

Sprint 1 included an introduction to Incident Management as applied to IT operations, various command staff roles (IC, LNO, Scribe), and a small group discussion of the organization's Operational Maturity. If you were absent for any reason, or if you were in class for less than an hour, please select "No".

Please rate Sprint 1 on a scale of 1-5 stars

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Did you attend Sprint 2? *

Yes
No

Sprint 2 focused on effective incident communications, and included small group exercises to practice CAN Reports and IMS Briefings. If you were absent for any reason, or if you were in class for less than an hour, please select "No".

Please rate Sprint 2 on a scale of 1-5 stars

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Did you attend Sprint 3? *

Yes
No

If you were absent for any reason, or if you were in class for less than an hour, please select "No".

What did your group focus on in Sprint 3? *

Please rate Sprint 3 on a scale of 1-5 stars

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Did you attend Sprint 4? *

Yes
No

Sprint 4 focused on command structure, stage appropriate briefings, and small group exercise centered around suggestions for furthering your organization's operational maturity. If you were absent for any reason, or if you were in class for less than an hour, please select "No".

Please rate Sprint 4 on a scale of 1-5 stars

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

3. The training content is intended to reinforce the soft skills of key command staff positions. Did the overall content accomplish that goal? Please explain. *

4. Please tell us which command staff role you felt most confident stepping into and which one felt the most out of your comfort zone. *

5. The group exercises are designed to be ambiguous to provide a practice space for individuals to take leadership roles. Did the group exercises effectively reinforce key learning points? *

6. Do you feel more confident as an incident commander or responder after completing the training?

Yes
No

7a. Would you recommend the Blackrock 3 Incident Management for IT Operations course offerings to a friend or colleague? *

Yes
No

7b. Why or why not? *

8. You’ve had multiple interactions with industry colleagues and/or co-workers throughout the course. Was there anyone who stood out in any of the key incident management roles? If so, who? What behaviors, traits or skills did they demonstrate that made them effective?

Your comments will be included anonymously in a feedback report to the organization.

9. What other comments would you like to add about your experience in this course? *

Thank you for your feedback. We value your input.

First Name *

Last Name *

Company Name *

In what time zone are you located? *

What is your location? (city/state/province/country) *

Work Email *

Name

Contact Us for More Info

Copyright © 2024 Blackrock3 Partners, Inc.

Privacy Policy
Return to Blackrock 3
Technical Support
Contact Us
Academy Resources
Podcast: Blackrock 3 at the Firehouse