Level 2: Command Staff Workshop Sprint 1:Managing Human Behaviors Slides: Level 2, Sprint 1 Points to Ponder Understanding your own personality allows for better communicationsUnderstanding your audience’s personality allows for better communicationsEffective human to human interaction makes for a more successful response Key Learnings The IC should be focused on the SMEs and how they are communicating Effective communication and motivation from the IC prompt a more efficient response Leading a mix of personalities and other influences challenges the IC GROUP EXERCISE RESOURCE Personalities White Paper: Managing Human Behavior During Incidents GROUP EXERCISE RESOURCE Audio Recordings Incident Simulation 1Incident Simulation 2Incident Simulation 3Incident Simulation 4 Incident Simulation 5Incident Simulation 6Incident Simulation 7 OPTIONAL Webinar (33 minutes) An Overview of Command Staff Roles and Responsibilities in Incident Management OPTIONAL Webinar (30 minutes) Who’s Who in IT Incident Response: The Incident Commander This page is set up for Academy sessions with a live facilitator. Back to Academy Resources