Level 2: Command Staff Workshop
Sprint 1:
Managing Human Behaviors
Exercise Resources
- Slides: Level 2, Sprint 1
- White Paper: Managing Human Behavior During Incidents
Incident Simulations
Webinars
An Overview of Command Staff Roles and Responsibilities in Incident Management
Who’s Who in IT Incident Response:
The Incident Commander
Points to Ponder
- Understanding your own personality allows for better communications
- Understanding your audience’s personality allows for better communications
- Effective human to human interaction makes for a more successful response
Key Learnings
- The person leading incident resolution should be focused on the SMEs and how they are communicating
- Effective communication and motivation from leadership prompts a more efficient response
- Leading a mix of personalities and other influences is challenging
This page is set up for Academy sessions with a live facilitator.