Incident Management Training for IT Operations

Incident Simulation #1

For this group exercise, the Incident Commander should appoint a Scribe, and an LNO to deliver a briefing of your group’s findings when you return to the main group.



Click here to open Incident Simulation 1 Answer Sheet


  1. What is your opinion of the CAN reports issued by the Incident Commander?
  2. Did the Incident Commander maintain good forward momentum during the trouble shooting?
  3. In your opinion, at the 7:58 point in the recording, the Application team issued a CAN report with recommendations. Do you feel it was a complete report and easy to follow? If not, what recommendations would you make for improvement?