Incident Management Training for IT Operations

Incident Simulation #3

For this group exercise, the Incident Commander should appoint a Scribe, and an LNO to deliver a briefing of your group’s findings when you return to the main group.


Click here to open the Incident Simulation 3 Answer Sheet


1. Which personality trait is Lauren demonstrating?

2. What effect does Lauren’s behavior have on the forward momentum of the incident resolution effort?

3. What tactic should the Incident Commander employ to address the behavior?  Engage – Deflect – Ignore

4. Explore and discuss alternative ways to address the behavior if the first tactic does not bring the desired result.