Level 2: Command Staff Workshop

Block 2:
Incident Communications

Lessons Learned

  • Incident Communications represents all the resolution activity “below the waterline”
  • Knowing what not to say is just as important as what you choose to say
  • Written and spoken communications benefit from the use of active language
  • Choose action-oriented verbs to add power to your message

Points to Ponder

  • Adopt key holding phrases that are easily deployed in written or spoken communications
  • Keep your audience anchored to process-based updates until you are certain of a solution or pathway to resolution
  • Ending all outgoing communications with the next briefing times removes uncertainty for the audience
IMS Briefing Document
IMS Briefing Example
Audio Recording
Bloom's Taxonomy

This page is set up for Academy sessions with a live facilitator.