Level 2: Command Staff Workshop Sprint 2:Incident Communications Slides: Level 2, Sprint 2 Lessons Learned Incident Communications represents all the resolution activity “below the waterline”Knowing what not to say is just as important as what you choose to sayWritten and spoken communications benefit from the use of active languageChoose action-oriented verbs to add power to your message Points to Ponder Adopt key holding phrases that are easily deployed in written or spoken communicationsKeep your audience anchored to process-based updates until you are certain of a solution or pathway to resolutionEnding all outgoing communications with the next briefing times removes uncertainty for the audience IMS Briefing Document IMS Briefing Document IMS Briefing Example Briefing Example Audio Recording Bloom's Taxonomy Bloom’s Taxonomy This page is set up for Academy sessions with a live facilitator. Back to Academy Resources