Level 2: Command Staff Workshop

Sprint 2:
Incident Communications

Lessons Learned

  • Incident Communications represents all the resolution activity “below the waterline”
  • Knowing what not to say is just as important as what you choose to say
  • Written and spoken communications benefit from the use of active language
  • Choose action-oriented verbs to add power to your message

Points to Ponder

  • Adopt key holding phrases that are easily deployed in written or spoken communications
  • Keep your audience anchored to process-based updates until you are certain of a solution or pathway to resolution
  • Ending all outgoing communications with the next briefing times removes uncertainty for the audience
IMS Briefing Document
IMS Briefing Example
Audio Recording
Bloom's Taxonomy

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