Incident Management Training for IT Operations

Level 2: Command Staff Workshop

Sprint 2:
Incident Communications

Small Group Exercises

Points to Ponder

  • Adopt key holding phrases that are easily deployed in written or spoken communications
  • Keep your audience anchored to process-based updates until you are certain of a solution or pathway to resolution
  • Ending all outgoing communications with the next briefing times removes uncertainty for the audience

This page is set up for Academy sessions with a live facilitator.