Incident Management Training for IT Operations

Level 2: Command Staff Workshop

Sprint 3:
Incident Documentation

Small Group Exercises
Written Resources

Lessons Learned

  • Incident Communications represents all the resolution activity “below the waterline”
  • Knowing what not to say is just as important as what you choose to say
  • Written and spoken communications benefit from the use of active language
  • Choose action-oriented verbs to add power to your message

This page is set up for Academy sessions with a live facilitator.