Level 2: Command Staff Workshop Sprint 4:Technology Based Group Exercise Slides: Level 2, Sprint 4 coming soon Points to Ponder Incident management is about clarity and forward momentum Good incident leadership involves active listening and effective communication Even when you have high confidence in Plan A – always have a Plan B! Delegation and managing multiple workstreams are a key leadership skill for incident management Keep an eye on the clock! Ensure that outbound communications are paced with the resolution effort Simulated Technology Failure Scenarios & Documentation SMALL Group ScenarioLARGE Group Scenario IMS Briefing Example IMS briefing example This page is set up for Academy sessions with a live facilitator. Back to Academy Resources