Incident Management Training for IT Operations

Level 2: Command Staff Workshop

Sprint 5:
Technology Based Group Exercise


Points to Ponder

  • Incident management is about clarity and forward momentum
  • Good incident leadership involves active listening and effective communication
  • Even when you have high confidence in Plan A – always have a Plan B!
  • Delegation and managing multiple workstreams are a key leadership skill for incident management
  • Keep an eye on the clock!
  • Ensure that outbound communications are paced with the resolution effort

This page is set up for Academy sessions with a live facilitator.