Incident Management Training for IT Operations

Planning Exercise: Cross Country

Breakout Room

Incident Commander (IC)

  • Appoint key positions.
  • You may want to start with a CAN Report to get everyone on the same page.
  • Delegate and set time contracts.
  • Drive the discussion  toward resolution, integrating information from team members.
  • Watch the time!

Liaison Officer (LNO)

  • Keep your own notes of key actions, decisions and benchmarks so you can deliver briefings when asked.
  • Deliver a CAN report to Unified Command (Lead Instructor) in the main room when requested.


  • Capture details and key events, documenting the incident.
  • Screen share your document throughout the exercise.


  • Confirm tasks received
  • Report back to the IC on the tasks you are assigned.
  • Make up any missing details. You do NOT need to access real life data sources.
  • Support the incident resolution effort.

Main Room

Incident Commander (IC)

Respond to questions directed to you as IC for your group.

Liaison Officer (LNO)

Deliver an IMS briefing related the beginning, middle or end of the incident.


Screen share your Scribe notes for discussion purposes. Be prepared to submit your document upon request.




Plan a cross country trip from New York City to Austin, Texas. You may go no more than 600 miles a day, and you must take at least six days to complete the trip. Starting point in New York is the Empire State Building. End point is Franklin BBQ restaurant at 900 E 11th Street in Austin.

4 riders: 1 rider is vegan, and 1 rider requires a gluten free diet. All other riders have no dietary restrictions.

Transportation: Class C RV with 1 full bathroom (shower, sink and toilet). Sleeps 4 with 2 beds, which are located in the rear of the RV and over the driver’s area. The riders are coupled so the sleeping arrangements are 2 persons per bed. The RV has a 50 gallon fuel tank and averages 10 miles per gallon with a gasoline powered engine. The vehicle is in excellent operating condition with no mechanical defects or issues. The vehicle is outfitted with a refrigerator (6 cubic feet of storage), gas stove and microwave. There is a generator and full propane tank on board. Fresh water tank has a 50-gallon capacity, and you are allowed 1 fill up during the trip. You will need to empty the waste storage tank (from toilet, shower and sink) 1 time during the trip.

Sightseeing:  You must choose 4 tourist attractions to stop at along your chosen route. The stops can be for museums, national parks, points of historical importance – the choice is yours!


  • Detailed route, including your rationale.
  • Estimated time for the trip including the 4 required tourist stops.
  • Estimated number of fuel stops and projected fuel cost.
  • Note any tolls required. If a route is chosen to avoid tolls, this should be noted.
  • Estimated food cost for all riders, based on 3 meals per day per person. 
  • Note any restaurants along the way that accommodate dietary restrictions.
  • Total cost for entry to the tourist attractions.
  • Location and cost of waste storage tank dump and water tank fill.
  • List and cost of campgrounds or RV parks for each night.
  • Estimated total cost for the trip.

AFTER your report in the main room, please submit your work

The person responsible for Communications, and creating & delivering this briefing.