Incident Management Training for IT Operations

Cross Country Exercise


Incident Leader: Drive the discussion and delegate tasks.
Person responsible for Communications: Provide briefing at the conclusion of the exercise (deliverables listed below).
Person responsible for Tactical Documentation: Capture details and key events of the discussion and deliverables and share details of the notes/timeline at the end of the briefing.

Plan a cross country trip from New York City to Austin, Texas. Starting point in New York is the Empire State Building. End point is Franklin BBQ restaurant at 900 E 11th Street in Austin.

4 riders: 1 rider is vegan, and 1 rider requires a gluten free diet. All other riders have no dietary restrictions.

Transportation: Class C RV with 1 full bathroom (shower, sink and toilet). Sleeps 4 with 2 beds, which are located in the rear of the RV and over the driver’s area. The riders are coupled so the sleeping arrangements are 2 persons per bed. The RV shown below represents the exterior view of your vehicle. It has a 50 gallon fuel tank and averages 10 miles per gallon with a gasoline powered engine. The vehicle is in excellent operating condition with no mechanical defects or issues. The vehicle is fully outfitted with a refrigerator (6 cubic feet of storage space inside), gas stove and microwave. There is a generator and full propane tank on board. Fresh water tank has a 50-gallon capacity, and you are allowed 1 fill up during the trip. You will need to empty the waste storage tank (from toilet, shower and sink) 1 time during the trip.

Sightseeing:  You must choose 4 tourist attractions to stop at along your chosen route. The stops can be for museums, national parks, points of historical importance – the choice is yours!


  • Detailed route of travel, including the rationale behind the choice of route.
  • Estimated time for the trip including the required 4 stops at tourist attractions.
  • Estimated number of fuel stops and projected fuel cost from New York to Austin.
  • Note any tolls or fees that are required along the way. If a route is chosen to avoid tolls or fees, this should also be noted.
  • Estimated food cost for 4 riders from New York to Austin (based on 3 meals per day per person). Be sure to note any restaurants along the way that accommodate riders with dietary restrictions.
  • Estimated cost for tickets or other fees at the tourist attractions.
  • Location and cost of using waste storage tank dump and water tank fill location.
  • List and cost of RV campgrounds or RV parks for each night on the road.
  • Estimated total cost for the trip and number of hours the trip will take.

Worksheet for use by person responsible for creating and delivering the communications briefing

The person responsible for Communications, and creating & delivering this briefing.