Incident Management Training for IT Operations

Congratulations on finishing the Incident Management System (IMS) Awareness course!

Thank you for submitting a course evaluation. We take your feedback seriously. And, we appreciate the time and energy you have put into completing this course.

View and print your certificate by clicking the My Courses link at the top, or clicking here.

What's next?

If you are interested in real-time training with live instructors and interaction with fellow participants, check out our Incident Management Training for IT Operations Level 1 course. Building on our success advising global IT organizations, this unique program takes students well beyond the Introduction to IMS course. Participants learn to operate effectively in the key command staff roles using techniques consistent with the U.S. National Incident Management System. Through simulations based on actual IT incidents, ongoing evaluation and feedback, direct instruction, and group exercises, participants learn and practice incident leadership, communications and tactical documentation. Instructors and participants engage real-time using two-way audio and video to ensure that the course incorporates the same high level of interaction between Blackrock 3 experts and incident responders as our onsite sessions always have.

    • The training curriculum for Incident Management Training for IT Operations Level 1 course focuses on key Incident Management roles and reponsibilities including Leadership, Communications and Tactical Documentation, as well as effective engagement of Subject Matter Experts (SMEs).
    • Modular program that blends multiple interactive delivery modes
    • Communication tools used in training similar to those used during actual incidents
    • Flexible scheduling
    • Reduced travel costs

The Incident Management Training for IT Operations Level 1 certification is now available through independent registration!  Any IT professional can register, either individually or through an employer-led initiative. Click below for more information & registration.