Incident Management Training for IT Operations

Level 2: Command Staff Workshop

Sprint 6:
Incident Documentation

Exercise & Resources

Points to Ponder

  • Time is critical in all aspects of incident response
  • The Incident Commander is the conductor of the incident response orchestra
  • An effective leader reduces the Mean Time To Restore (MTTR)

Key Learnings

  • One person cannot effectively fill all the Command functions
  • Assigning tasks and keeping SMEs on track is key to forward momentum in the resolution effort
  • Using all the command roles improves the overall incident response process

This page is set up for Academy sessions with a live facilitator.