Level 2: Command Staff Workshop
Sprint 6:
Incident Documentation
Slides: Level 2, Sprint 6 coming soon
Points to Ponder
- Time is critical in all aspects of incident response
- The person leading the incident is the conductor of the incident response orchestra
- An effective leader reduces the Mean Time To Restore (MTTR)
Key Learnings
- One person cannot effectively fill all the Command functions
- Assigning tasks and keeping SMEs on track is key to forward momentum in the resolution effort
- Using all the command roles improves the overall incident response process
Final Steps: Feedback & Certificate
This page is set up for Academy sessions with a live facilitator.