Level 2: Command Staff Workshop
Block 6:
Incident Documentation
Slides: Level 2, Block 6
Points to Ponder
- Time is critical in all aspects of incident response
- The IC is the conductor of the incident response orchestra
- An effective leader reduces the Mean Time To Restore (MTTR)
Key Learnings
- One person cannot effectively fill all the Command functions
- Assigning tasks and keeping SME on track is key to forward momentum in the resolution effort
- Using all the command roles improves the overall incident response process
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