Level 2: Command Staff Workshop

Sprint 6:
Incident Documentation

Slides: Level 2, Sprint 6 coming soon

Points to Ponder

  • Time is critical in all aspects of incident response
  • The person leading the incident is the conductor of the incident response orchestra
  • An effective leader reduces the Mean Time To Restore (MTTR)

Key Learnings

  • One person cannot effectively fill all the Command functions
  • Assigning tasks and keeping SMEs on track is key to forward momentum in the resolution effort
  • Using all the command roles improves the overall incident response process
Command Staff Exercise

XC Scenario and Worksheet

Final Steps: Feedback & Certificate

This page is set up for Academy sessions with a live facilitator.