Incident Commander / Key Responder Level 1

Block 1:
Orientation and Operational Maturity

Benefits of IMS

  • Identifies roles and responsibilities
  • Provides the framework for command and collaboration
  • Identifies common terminology
  • Provides a framework for organized troubleshooting and decision making
  • Optimizes MTTA and gives the best shot at MTTR
  • Emphasizes the importance of communications

Key Learnings

SCRIBE DOCUMENT
Improving Incident Response
GROUP EXERCISE RESOURCE
Incident Management IT Operations Maturity Model

(click to enlarge)

OPTIONAL
Successfully Leading Critical IT Functions During Incident Response
EVALUATOR
Group Exercise Scoresheet

This page is set up for Academy sessions with a live facilitator.