Incident Commander / Key Responder Level 1

Sprint 1:
Orientation and Operational Maturity

Slides: Level 1, Sprint 1

Benefits of IMS

  • Identifies roles and responsibilities
  • Provides the framework for command and collaboration
  • Identifies common terminology
  • Provides a framework for organized troubleshooting and decision making
  • Optimizes MTTA and gives the best shot at MTTR
  • Emphasizes the importance of communications

Key Learnings

SCRIBE DOCUMENT
Improving Incident Response
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EXERCISE: Improving Incident Response

Sample emailed report

GROUP EXERCISE RESOURCE
Incident Management IT Operations Maturity Model

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GROUP EXERCISE RESOURCE
Scribe Notes
Example & Blank Template
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Scribe EXERCISE & Templates

VIDEO

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VIDEO
Who is Blackrock 3?

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OPTIONAL
Successfully Leading Critical IT Functions During Incident Response

Cody Wilbourn published an independent review of Incident Management for Operations

Book available for purchase through O’Reilly or Amazon.

This page is set up for Academy sessions with a live facilitator.

 

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