Incident Commander / Key Responder Level 1
Sprint 1:
Orientation and Operational Maturity
Benefits of IMS
- Identifies roles and responsibilities
- Provides the framework for command and collaboration
- Identifies common terminology
- Provides a framework for organized troubleshooting and decision making
- Optimizes MTTA and gives the best shot at MTTR
- Emphasizes the importance of communications
Key Learnings
SCRIBE DOCUMENT
Improving Incident Response
OPTIONAL
Successfully Leading Critical IT Functions During Incident Response
VIDEO
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VIDEO
Who is Blackrock 3?
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Cody Wilbourn published an independent review of Incident Management for Operations
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