Incident Management Training for IT Operations

Level 1

Sprint 1:
Orientation and Operational Maturity

Small Group Exercises

Benefits of IMS

  • Identifies roles and responsibilities
  • Provides the framework for command and collaboration
  • Identifies common terminology
  • Provides a framework for organized troubleshooting and decision making
  • Optimizes MTTA and gives the best shot at MTTR
  • Emphasizes the importance of communications

Key Learnings

Video Resources

Who is Blackrock 3?
Command Staff Simulation
Successfully Leading Critical IT Functions During Incident Response

This page is set up for Academy sessions with a live facilitator.