Incident Commander / Key Responder Level 1 Sprint 1:Orientation and Operational Maturity Slides: Level 1, Sprint 1 Benefits of IMS Identifies roles and responsibilitiesProvides the framework for command and collaborationIdentifies common terminologyProvides a framework for organized troubleshooting and decision makingOptimizes MTTA and gives the best shot at MTTREmphasizes the importance of communications Key Learnings SCRIBE DOCUMENT Improving Incident Response EXERCISE: Improving Incident Response Sample emailed report GROUP EXERCISE RESOURCE Incident Management IT Operations Maturity Model (click to enlarge) GROUP EXERCISE RESOURCE Scribe NotesExample & Blank Template Scribe EXERCISE & Templates VIDEO (click image to view video) VIDEO Who is Blackrock 3? (click image to view video) OPTIONAL Successfully Leading Critical IT Functions During Incident Response Cody Wilbourn published an independent review of Incident Management for OperationsBook available for purchase through O’Reilly or Amazon. This page is set up for Academy sessions with a live facilitator. Back to Academy Resources