Incident Commander / Key Responder Level 1

Sprint 1:
Orientation and Operational Maturity

Benefits of IMS

  • Identifies roles and responsibilities
  • Provides the framework for command and collaboration
  • Identifies common terminology
  • Provides a framework for organized troubleshooting and decision making
  • Optimizes MTTA and gives the best shot at MTTR
  • Emphasizes the importance of communications

Key Learnings

SCRIBE DOCUMENT
Improving Incident Response
GROUP EXERCISE RESOURCE
Incident Management IT Operations Maturity Model

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OPTIONAL
Successfully Leading Critical IT Functions During Incident Response
EVALUATOR
Group Exercise Scoresheet
VIDEO

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VIDEO
Who is Blackrock 3?

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Cody Wilbourn published an independent review of Incident Management for Operations

Book available for purchase through O’Reilly or Amazon.

This page is set up for Academy sessions with a live facilitator.