Incident Management Training for IT Operations

Key Contact Checklist

Welcome! Thank you for serving as the Key Contact for your organization.

To best tailor our training to your organization, we will be asking for your assistance regarding scheduling and collection & dissemination of information for people involved in the training.

We also seek to integrate technology scenarios specific to your company, and for that we’ll need your input. 

At any point, if you have questions, please reach out to We look forward to working with you!


Class Lead & Executive Intro
Survey: Your Organization
Technology Scenarios
Before Class Starts
Invitations & Zoom Links

Step 1: Scheduling

Please take a few minutes to let us know what timeline works best for training at your company.
We suggest 2-3 sessions per week, such as M/W/F or T/Th