Incident Management Training for IT Operations

Level 1

Sprint 3

Track A
Documentation
Exercises
Scribe Resources
Slides

Slides: Track A

Track B
Command Strategies
Exercises

See Incident Simulations below. The instructor will let you know which to use. Scribe form is linked to each simulation.

Resources
Slides

Slides: Track B

Track C
Technology Simulations
Exercises
Scribe Resources

Key Learnings

  • The Incident Commander should be focused on the SMEs and how they are communicating
  • Effective communication and motivation from leadership prompts a more efficient response
  • Leading a mix of personalities and other influences is challenging

Points to Ponder

  • Understanding your own personality allows for better communications
  • Understanding your audience’s personality allows for better communications
  • Effective human to human interaction makes for a more successful response

This page is set up for Academy sessions with a live facilitator.