Incident Commander / Key Responder Level 1 Sprint 4:Stakeholder Briefings and Capstone Exercise Slides: Level 1, Sprint 4 Points to Ponder Know your audience. The effectiveness of communications lies with the listener. Be brief, be brilliant, be done. Key Learnings Communications during incidents vary by stage of the incident.Incident Management can scale to the size of the incident by using Unified Command/ Joint Information Center and Tier One.What are your recommendations for improvement in the areas of Training, Program and Culture? GROUP EXERCISE RESOURCE Stage Appropriate Briefing Exercise Stage Appropriate Briefing EXERCISE and Scribed Scenario GROUP EXERCISE RESOURCE Capstone Exercise Capstone EXERCISE GROUP EXERCISE RESOURCE Incident Management IT Operations Maturity Model (click to enlarge) GROUP EXERCISE RESOURCE Scribe NotesExample & Blank Template Scribe EXERCISE & Templates FINAL STEPS: Course Feedback & Certificate Level 1 Feedback Form – StandardLevel 1 Feedback Form – Open Enrollment OPTIONAL Incident Management for IT Operations: Lessons Learned from Firefighters This page is set up for Academy sessions with a live facilitator. Back to Academy Resources