Level 1
Sprint 4:
Stakeholder Briefings and Capstone Exercise
Written Resources
- Slides: Level 1, Sprint 4
- Operational Maturity Model
- TACTICAL DOCUMENTATION: Example
- TACTICAL DOCUMENTATION: Blank Template
Video
Incident Management for IT Operations: Lessons Learned from Firefighters
Points to Ponder
- Know your audience.
- The effectiveness of communications lies with the listener.
- Be brief, be brilliant, be done.
Key Learnings
- Communications during incidents vary by stage of the incident.
- Incident Management can scale to the size of the incident by using Unified Command/ Joint Information Center and Tier One.
- What are your recommendations for improvement in the areas of Training, Program and Culture?
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