Incident Management Training for IT Operations

Level 1

Sprint 4:
Stakeholder Briefings and Capstone Exercise

Points to Ponder

  • Know your audience.
  • The effectiveness of communications lies with the listener.
  • Be brief, be brilliant, be done.

Key Learnings

  • Communications during incidents vary by stage of the incident.
  • Incident Management can scale to the size of the incident by using Unified Command/ Joint Information Center and Tier One.
  • What are your recommendations for improvement in the areas of Training, Program and Culture?


This page is set up for Academy sessions with a live facilitator.